Dispatcher
The Dispatcher is the point of contact for non-emergency transport scheduling. Dispatcher receives calls for transport, transmits messages and tracks vehicles. The Dispatcher is the liaison between clients and drivers and outstanding communication is critical to ensure timely transmission of information.
Essential Job Functions
-Dispatch units and follow established procedures
-Take incoming calls and listen to customers needs and location to determine proper response
-Assign drivers routes
-Create detailed records of all calls, routes, and messages
-Organize and dispatch transports for the next day, prior to the end of the shift
-Reviews completed transports with drivers for accuracy prior to end of shift
Requirements/Qualifications
-High school diploma or equivalent
-Excellent communication skills
-Calm, professional demeanor; polite, respectful
-Must be able to sit for prolonged periods
-This position requires a drug screen and criminal background check
-Familiar with computer applications and keeping logs
Driver
Transports Beo clients with door through door service to their personal appointments, community service programs, community resources and any other events via van or small SUV.
Essential Job Functions
-Drivers must have compassion and understanding for all Beo clients
-Adjust to the schedule of the customer pick-up and drop off times
-Follow all rules and regulations for driving in the state of Colorado
-Safety is the number one priority
-Ensure all clients utilize seat belts at all times
-Assist clients in and out of the vehicles at all times
-Ensure the vehicle’s fuel tank is maintained at least half full at all times
-Ensure assigned vehicle is clean, both inside and out
-Complete vehicle inspections and reports every day before operating vehicle
-Good communication with dispatch and customers
-Assist clients if they have limited mobility
-Report all drop offs, traffic delays, accidents, and incidents
-Operate wheelchair lift
Requirements/Qualifications
-Clean driving record
-At least 3 years of driving experience
-Must be at least 21 years old
-Must be able to read and understand road maps and follow GPS guidance
-Drug screening
-Criminal background check